Client Responsibility, and Volunteer/Employee Responsibility

My husband, a stroke survivor, needed 24/7 care for eight years. I did most of the care, but I hired caregivers to give myself some breaks during the week.

I went through caregivers like water. A good one was hard to find, but I did find her in time. A caregiver has to be adaptable. This week, no showers, but next week, when I ask, they should be happy to help.

A caregiver has to arrive and arrive on time. No excuses.

A caregiver needs to be in a good mood and leave their personal life at the door.A caregiver needs to stay busy. If they’ve done all that I asked, and they’re still on the clock, earning money, text me for something else to do…don’t sit and read or watch TV.

A caregiver must recognize that sometimes the person they’re caring for refuses to be cooperative. Never yell or force them or make them feel guilty. Let it go. Document what happened to be analyzed later.

A Hard Act to Follow understands the clients are going through a traumatic situation, such as the one above. We would like to train the client on how to be a good client. When you’re going into an unpleasant situation, where a loved-one or yourself transform from able-bodied to disabled, you might feel that you have to be unprofessional to keep your caregiver pleasant. Our organization believes that once you go unprofessional, it’s very hard to regain your professionalism. There’s a couple of concerns in this case study I would like to address: first, would you mind, giving your caregiver two hours worth of studying time; also, don’t give them
two hours consecutively. If a caregiver is living with you and your loved one for 24 hours. There is a thin line between helping and interfering when you spend that much time together. However, with training, here are some tips that could be helpful: first of all, in each room, you could have work instructions, or a check off sheet, of what you want done. Also, our organization is really big on communication between the client and the employees. We will train each on verbal and non-verbal communications, because as we know, sometimes what you don’t say is just as important as what you’re saying. And our organization very strongly believes
in a good work climate. To address the employee’s attitude when they come to work, it should be 100% positive, and if the client somehow feels that this is not happening, we could have a mediator meeting about this, and to see if we could resolve it, and if we can, that’s great, but if we cannot, our organization does believe that the customer is always right, and that’s what makes us different from any other entity like ourselves.

A Hard Act to Follow also believes that a client might not be at their best when dealing with a traumatic situation, such as becoming disabled. We’re able to support the client’s self-esteem when needed, such as motivational messages four times a day, and these messages can be reached with their computer, as well as any smart device. We also urge strong participation on our website, where they can interact with clients, and they can rate our services, as well as look at the resumes of employees and volunteers. Other opportunities that they can do on our website, as well as any smart device, is that they could tune in to our YouTube channel, A Hard Act to Follow, where people will give testimonies, or tell you what they have done in the world that is a hard act to follow. Another main feature is that we will develop an app, where a volunteer would be on the other end, to be able to give our clients a few encouraging words if they need it. Also, with this app, if someone has just become disabled, you could talk to someone who has a disability, and that can give you resources that a client probably never thought of by themselves. Our organization believes that, in your time of need, that we would love to be able to support you as much as we can, but support is a two-way street. But with training, I think we can find a happy medium down the road.

About Employees & Volunteers – Responsibility

The volunteer that we’re going to target will, at least, be going to junior college. We like junior college people because, first, they’re trying to benefit themselves, and hopefully, we can develop a symbiotic relationship, where they can help me provide home healthcare services for a person, while our organization will provide a chance for a person to better themselves. Some clients will need 24/hour care. We will match volunteers/employees who are able to provide these services to the clients who need them, and those who work to provide these services would be living somewhere without paying for rent and utilities. If the volunteer does not want to stay for all 24 hours, we will work with them accordingly. All employees start out as volunteers, and employees will be picked from the volunteer pool. If you want more information about being an employee, please check the Incentives section below.

Volunteers must have filled out a survey. Depending on the score of the survey, a volunteer will then be invited to a phone interview. If the volunteer succeeds in the phone interview, there will then be a face-to-face interview. After a face-to-face interview, the volunteer will immediately start going into training. The three sections that they will be trained on include:

  • Verbal/nonverbal communication
  • Bedside manners–No one way is the right way to work with someone with a disability
  • Adaptability–A person must be geared and prepared for change
  • Motivation–We will teach the person how to be motivated before, during, and after work, and a happy volunteer is a productive volunteer.

A volunteer is expected, when they come to a client’s house, if they’re slated for 4 hours, to work 4 hours, with no break. If they work over four hours, they’re allowed a 15 minute break. If
they work 8 hours, they get two 15 minute breaks, and so forth and so on. All volunteers will go through a credit check, criminal background check, and a drug test. The reason why is because some clients have narcotics in their medicine, and we want to be sure the right person is getting their medicine.

Once you become an employee, or a client, you will have the opportunity to look at A Hard Act to Follow’s portfolio and investments. We will show you where we are investing. if the client or volunteer would like to participate in this program, we wouldn’t want you to invest in us, but you can invest on your own. When you leave, you could take your investments with you. There will be a new password generated every month, as long as you are an employee or client, you will have this privilege.

Another incentive that we will have is employee and client of the month (12), quarter(4), and year(1). And some of the prizes will be, for the client: we will allow the client to take themselves and a guest of their choice, to a spa day or full-body/tissue massage. Or, have a chef come to your house and prepare a meal in front of you for you and three other guests. For employees, they will be able to have an all-expense-paid 3-day trip to Atlanta or Chicago, and can bring a guest along with them. If a client is with A Hard Act to Follow for 14 months or more, and they own their own house, or get permission from their landlord, then we can make either their bathroom or bedroom handicap-accessible, and this would be all-expenses paid as well. If employees visit the website, there are going to be times when there will be coupons you can use toward your bill.

For employees and volunteers who refer 5 people that are accepted as a volunteer, we’ll give out $20. For each volunteer who becomes an employee, we’ll give you $100 per person, so long as they work for at least 6 months or longer.